Roopkotha has a thorough and comprehensive Cancellation and Return Policy. Please read it in its entirety  before placing an order, to ensure a seamless and hassle-free shopping experience.

CANCELLATION POLICY:

·        If you cancel your order before your package/s has been handed over to the courier agents , we shall refund you the entire amount. No cancellations can be made if   the courier service providers have already made the booking against your order, or the order/s have already dispatched.

·        If for some unfortunate reason you need to cancel or modify your order, please do so within 1-2 hours after placing your order by mailing with all details to care@roopkotha.com

·        We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders. 

RETURN POLICY:

International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email  if you need any assistance or clarification before making a purchase.

For domestic shipments, all items to be returned/exchanged/refunded must meet the following conditions:

·        Returns are accepted on Sarees only. All other item/s is not eligible for returns/exchanges/refunds.

·        A return request must be raised within 72 hours of receiving the product by mailing us on care@roopkotha.com with your order ID and other necessary information.

·        We initiate a reverse pickup charge for which payment has to be made separately. Alternatively, you could even ship the product back on your own.  

·        All returned products should be found completely unused and unhampered.

·        All original packaging of the product should be intact and no damage done to either the product or its packaging.

·        Amrapali Boutique reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.

 Scenarios where we will NOT be able to support Exchange/Returns:

·        Exchange request is made outside the specified time frame of 72 hours.

·        Product is damaged because of use or product is not in the same condition as you had received.

·        Product is damaged owing to non-adherence to the wash and care instructions.

·        Products with tampered or missing price tags or blouse fabric cut out from the saree.

·        Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in such cases.

DEFECTIVE/DAMAGED PRODUCTS:

·        We take great care in ensuring the quality of our products but in the rare occasion of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on care@roopkotha.com mentioning your order ID as well as pictures of the noticed defect, within 48 hours of receiving the product(s) and we will take action.

·        If on arrival you discover your package tampered , kindly do not accept it and hand it back to delivery person. Please mail us at care@roopkotha.com mentioning your order ID and we will do the needful. If the delivery has been accepted by you, it will be assumed that the package was received in a secure manner.

EXCHANGE AND REFUND POLICY:

·        International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email if you need any assistance or clarification before making a purchase.

·        For domestic orders, exchanges are accepted on Sarees only. Any other item is not eligible for returns/exchanges/refunds.

·        For exchanges/returns, please drop a mail to care@roopkotha.com with your order ID and other key information, within 72 hours of your receiving the product. It would be great if you add a line which explains the reason for the return, so that we can take that into consideration and work towards improving it.

·        Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below:

         Roopkotha

         Building No./Flat No.: Professor Colony
         Name Of Premises/Building: C/O, Deshbandhu Pal
         Road/Street: ward no. 14
         Locality/Sub Locality: Holding No :- 195/8
         City/Town/Village: Bolpur
         District: Birbhum
         State: West Bengal
         PIN Code: 731204

·        If the return is due to a defect issue, only then the shipping charges will be borne by us. Please send us the courier receipt on the mail, for us to process the shipping reimbursements. 

·        After the product arrives back to us, it would be subject to a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for exchange/return/refund. 

·        If a fresh piece of the product in question is not in stock, the customer can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify in the mail what you’d prefer and we’ll take it forward from there. 

·        If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for a credit note for the balance amount, which can be used for your next purchase.

·        To exchange the current product with a higher valued product, kindly pay the difference in amount and ship us the product and subsequently we will send you the product you have requested.

·        Refunds and shipping reimbursements would be processed and settled within 4-7 days after the product is cancelled/received by us. The settlement depends on the banking cycle and usually takes up to 4-7 working days. Instant refund is not an option.